FAQ

All funds go to the Foundation against Cancer and will be used to support the scientific research, provide social care to people affected by cancer, along with their families, and promote prevention and healthy lifestyles. Learn more about it here.

Relay For Life always takes place, rain or shine. That is the symbolism of Relay For Life: the fight against cancer goes on 24 hours a day, every day and all day. Therefore, please plan accordingly and bring an umbrella, water resistant clothing, extra clothing and shoes with you.

Survivors are our guests of honour. You will meet other Survivors and you will all join together for the first lap marking the start of Relay For Life. Discover here what it is all about.

No, admission is free, but your donations are always welcome. You will also have the opportunity to purchase refreshments, candles for the Luminaria Ceremony, t-shirts, and other Relay souvenirs.


The income generated from these items goes to the Foundation against Cancer.

The teams and the Organisation Committee are always looking for partners to support the event. You can find more information here

Go to the tab “forgot password”/“forgot username” and fill your email address .You will then be sent an email to reset your account.

 

As much as you can! There is no limit, but the goal is for each team member to raise approximately 1 euro/minute for the duration of Relay For Life.

One member from each team is required to be on the track at all times. Each team’s captain will help determine a schedule. Since teams are mostly 10 to 15 persons, it averages out to 2 to 3 hours per member.

A team is a group of people who walk or run together for 24 hours. A team can be composed of family members, friends, colleagues, neighbours, an association, a sports club, etc.

The entire event exists thanks to volunteers. There are many different ways to get involved as a volunteer. You will always find a job that suits your interests and capabilities. Here, you can find out what volunteering is all about or contact the Chair of the local Relay in your neighborhood.

Each team must be present at the event during 24 hours. To keep the solidarity as high as possible, it is desirable that each team member stays (if possible) onsite during the whole 24 hours.

During these 24 hours (at least) one person from each team is always relaying. In the meantime the other team members can encourage those from their team who relay, participate in the various activities organized, rest (during the night), ...

The visitors on the other hand come along for the ceremony moments or for other activities, but are not necessarily present during the whole 24 hours.

The Foundation against Cancer is always looking for new initiators to launch new Relays For Life in their own communities. Here, you will find more information about the organisation of Relay For Life.

Of course! Please invite your family, friends and colleagues to come. Relay For Life is an event for everybody. The atmosphere is so much better when we have a lot of fans and supporters at the Relay.

The event lasts 24 hours, so please plan to bring proper clothing, toiletries, pillows, blankets, comfortable running/walking shoes, an umbrella, sunscreen, etc…

Yes, every team member pays a € 10 registration fee.

Tutoriels/Tutorials

The donation is made without consideration. A consideration may be: participation in an activity or raffle, access to a concert or building, the supply of goods or services, display of your logo or any other form of advertising.

1. Go to homepage or to your Relay

2. Click on donate

3. Choose your Relay (make sure you pick the most recent edition)

4. Choose a team for which  you would like to make a donation*

5. Choose a participant for which you would like to make a donation*

6. Fill in the amount of your donation and leave a message (!! Don’t forget to check the box if you want to see your donation on the internet!!)

7. Check out your order and add something else to your list if you like

8. Proceed to payment

9. Fill in your contact details (!! The donation must be paid from your own bank account!!)

10. Click on a payment method to finalise your registration. You will be redirected to the Ogone sites where you can make a secure payment

 

Proceeds from a fundraiser such as an auction, a sale, a raffle, an activity or event are qualified as a collective donation. The proceeds of a fundraiser do not entitle you to a tax certificate because you do not make the donation on your own behalf only.

1. Go to homepage or to your Relay

2. Click on ‘fundraising’

 

3. Choose your Relay (make sure you pick the most recent edition)

4. Choose a team* (optional)

5. Choose a participant* (optional)

6. Select ‘the source of income’, fill in the amount of your donation and leave a message (!! Don’t forget to check the box if you want to see your fundraiser on the internet!!)

7. Check out your order and add something else to your list if you like

8. Proceed to payment

9. Fill in your contact details

10. Click on a payment method to finalise your registration. You will be redirected to the Ogone sites where you can make a secure payment.

Categorie 2

You are entitled to a tax certificate once the following four conditions have been met:

  1. The donation must be paid on the website from YOUR OWN bank account, using payment reference “donation”.
  2. The donation is made without consideration. A consideration may be: participation in an activity or raffle, access to a concert or building, the supply of goods or services, display of your logo or any other form of advertising.
  3. The amount paid is a personal contribution and not the proceeds from a fundraiser.
  4. The sum total of all your donations combined in any given calendar year amounts to no less than € 40 (calendar year from January to December). The € 40 may have been donated in one or several transactions. Once these requirements are fulfilled, you qualify for a 45 % tax credit of the amount donated.

How much can I set off against tax?

If you donate 40 euro during any one calendar year, you will receive a tax certificate at the start of the subsequent calendar year. That certificate will entitle you to a tax credit of 45 % of the amount specified on the certificate. By way of example: if you donated 40 euro to the Foundation against Cancer in 2014, you will pay 18 euro less tax in 2015. So a donation of 40 euro will only end up ‘costing’ you 22 euro.

When you register for a new Relay edition you need to be logged in, hence your UserID can be transferred to this year’s account. Please contact us via this link to transfer your UserID manually. 

Our website can be used on all browsers. We recommend installing the latest version of browsers on your computer in order to get the best user experience. At the moment Internet Explorer is one of the least functional browsers available, so we kindly advise you to use CHROME, FIREFOX.

If you have a feature, suggestion or idea you would like to see on our website, we would love to hear about it! Our team reads every suggestion we receive, and may contact you if we require further information. We are looking forward to your ideas and wishes.

If something's not working on our website, please give us as much information as possible. Giving as many details as possible (screenshot/error messages and description of issue) which helps us find the problem. We may contact you for more details as we investigate. Reporting issues when they happen helps make Relay for Life better, and we appreciate the time it takes to give us this information.

Android

Taking screenshots is different across Androids. You may be able to take a screenshot by either pressing and holding your phone's volume and power buttons at the same time, or by pressing and holding your phone's volume and home buttons at the same time. Your screenshot will be saved with your photos.

iPhone or iPad

To take a screenshot on an iPhone or iPad, press the home button and the power button at the same time. Your screenshot will be saved with your photos.

 

Our payment processor informs us when there is an issue with a payment method, but it does not provide us context or specific information regarding why an error occurred. If you are experiencing a payment failure, the reason can vary depending on the payment method used:

Credit Card (American Express, Mastercard, Visa, etc.)

  • Payment information was incorrectly input: Please double-check that the name, expiration date, and CVV number on the card match what you had input in our system.
  • Declined by financial institution (bank or Credit Card Company)
  • Insufficient Funds
  • Network problems

To expedite resolution and to determine the specific cause of payment failure, please contact your financial institution as soon as you are notified that a payment error has occurred.

There are several causes for this issue:

1. Cache: sometimes you might not see your changes reflected immediately when viewing the site. Most of the time this can easily be resolved by purging your site’s cache.

2. Server-side Caching: Sometimes it takes up to 20min before you see any changes.

3. If you forgot to check the box ‘Yes, my donation and message can be shown on the website and consequently on the internet’, please contact the chairman of your Relay to make your donation visible.

4. Bug: If your registration/payment still isn’t visible, please contact us via this link and send us as much info as possible. You may need to provide us with a proof of payment. Acceptable proof of payment is a copy of your bank statement with the transaction on it. Also, if you received a confirmation mail please forward it to us. Help us help you!

If you participate in Relay For Life as a mountain biker, please mention this in your team name. For example. MTB - *team name*

Proceeds from a fundraiser such as an auction, a sale, a raffle, an activity or event are qualified as a collective donation. The proceeds of a fundraiser do not entitle you to a tax certificate because you do not make the donation on your own behalf only.

A donation is a sum of money one person, company or organisation makes to the Foundation against Cancer without consideration. The donor receives nothing in return. Only personal gifts entitle their donor to a tax certificate.

Please check your spam or junk folder, as the email may have been sent there. If you still haven't received a registration email and your profile isn’t visible on the website, please contact us via this link.

Please contact us by sending a link of the page you would like to delete. We will then delete it and prevent search engines from indexing/following this information. It might take a while before your data permanently disappears from the search engines.

Note: If you want to delete your account, you can do so by providing proof of authority over the account. What constitutes "proof of authority" will vary depending on the circumstances, but generally will require sufficient identifying information so that we can be confident you are the account owner.

In the ‘Purchase Order Overview’, you have the option to add as much as participants as you want. If you want to add anything you can do this by clicking the '+' icon.

All our online payments are secured by our partner Ogone, the most reliable and secure online payment platform in Europe, with clients across 35 countries. The web pages via which you can make a donation to the Foundation against Cancer are secured with this system.

The Foundation against Cancer is affiliated to the Foundation for Ethics in Fundraising (VEF - Vereniging voor Ethiek in de Fondsenwerving).

Every year, the budgets are approved by the Board of Directors and the Foundation’s accounts are audited and approved by an independent, professional auditing company (Deloitte). The Foundation publishes an annual report every year, featuring a transparent overview of income and expenditure. You can apply for our annual report here.

No: only associations and organisations who have obtained a special permit from the Minister for Finance can issue donors with a tax certificate. As the Foundation against Cancer has been granted this permit, it is authorised to issue tax certificates.