Payment error with message "Declined" | Relay for Life

Payment error with message "Declined"

Our payment processor informs us when there is an issue with a payment method, but it does not provide us context or specific information regarding why an error occurred. If you are experiencing a payment failure, the reason can vary depending on the payment method used:

Credit Card (American Express, Mastercard, Visa, etc.)

  • Payment information was incorrectly input: Please double-check that the name, expiration date, and CVV number on the card match what you had input in our system.
  • Declined by financial institution (bank or Credit Card Company)
  • Insufficient Funds
  • Network problems

To expedite resolution and to determine the specific cause of payment failure, please contact your financial institution as soon as you are notified that a payment error has occurred.

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